Refund Policy

Membership

Zenners is $20/month, billed in advance by Whop. Cancelling stops future charges; your access and library stay available until the end of the paid period. We don't prorate partial months.

First-month exception. If you joined in the last 7 days and have used less than 10% of your included AI usage, email us and we'll refund the first payment in full — no questions asked.

Top-ups

Top-up credits are digital goods delivered instantly. An unused top-up bought in the last 14 days is refundable on request. Once any of it has been spent it isn't.

When we'll always refund

• You were charged more than once for the same thing.
• A payment was made without your authorisation (we'll work with Whop on this).
• An outage or fault on our side prevented you from using the service for a significant part of a period you paid for.
• We close your account for a reason other than a policy violation.

What isn't a refund reason

• A script not behaving how you hoped in a specific game, or a game update changing how it behaves.
• Bans, suspensions or hardware detection by a game publisher — see the risk section of our Terms.
• Using up your monthly allowance faster than expected.
• Forgetting to cancel before a renewal, after the first month.
• Accounts closed for violating the Acceptable Use policy.

How to ask

Email biz@yew.gg from the address on your Whop account with your Whop username and what happened. We reply within 3 business days. Approved refunds go back to the original payment method through Whop and typically appear in 5–10 business days.

Purchases on zenners.gg are purchases from Yew LLC. Nothing here limits statutory rights you have as a consumer where you live.